Monitoring - A fix has been implemented and we are monitoring the results.
Mar 31, 13:52 CEST
Investigating - We are currently investigating this issue.
Mar 31, 13:12 CEST
Past Incidents
Apr 1, 2020

No incidents reported today.

Mar 30, 2020
Resolved - This incident has been resolved.
Mar 30, 15:19 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 30, 14:42 CEST
Identified - The issue has been identified and a fix is being implemented.
Mar 30, 13:19 CEST
Investigating - We are experiencing degraded performance in parts of our application. Some users may notice some Office Online documents are taking longer than usual to load. Our engineers are investigating the problem and will resolve it soon.
Mar 30, 11:28 CEST
Resolved - All systems operational
Mar 30, 08:55 CEST
Monitoring - All systems operational - Due to the number of schools transitioning to remote learning all over the world, we are experiencing exceptionally high traffic. Read more about the measures we are implementing on our blog:
https://itslearning.com/global/news/continued-efforts/
Mar 26, 10:25 CET
Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 25, 2020

No incidents reported.

Mar 24, 2020
Resolved - This incident has been resolved.
Mar 24, 08:41 CET
Update - Please see this page on what we are doing to increase capacity:
https://itslearning.com/uk/news/continued-efforts-to-boost-platform-capacity-for-itslearning-users/
Mar 23, 15:20 CET
Identified - Due to capacity issues some users may still be experiencing latency or intermittent lack of connectivity.
Mar 23, 13:24 CET
Investigating - Some users may be experiencing an increase in latency or unavailability. We are looking into the issue.
Mar 23, 09:59 CET
Mar 22, 2020

No incidents reported.

Mar 21, 2020

No incidents reported.

Mar 20, 2020
Resolved - This incident has been resolved.
Mar 20, 11:33 CET
Identified - The issue has been identified and a fix is being implemented.
Mar 20, 11:00 CET
Investigating - Due to schools being closed around the world, we are experiencing unusually high traffic that has temporarily caused degraded performance in parts of our application. Some users may notice some pages are taking longer than usual to load.

Our engineers are working hard to resolve the problem and we expect to have our service up soon. We apologize for any inconvenience that this may cause. Please try again later.

We apologize for any inconvenience that this may cause.
If you have any questions, please contact your local itslearning Support team (support.itslearning.com).


Sincerely,

itslearning
Mar 20, 10:27 CET
Mar 19, 2020
Resolved - This incident has been resolved.
Mar 19, 14:51 CET
Update - Our developers are still working on fixing the performance problems with assignments, page, test 3.0 and some Office Online elements.

In the meantime, other elements in the application, like announcements, test 2.0, notes and messages, can be used.
Mar 19, 11:01 CET
Update - We are continuing to work on a fix for this issue.
Mar 19, 10:24 CET
Identified - The issue has been identified and a fix is being implemented.
Mar 19, 09:37 CET
Investigating - Dear customer,

We are experiencing unusually high traffic that has temporarily caused degraded performance in parts of our application. Some users may notice some pages are taking longer than usual to load.

Affected services is Assignment, Page, test 3.0 and Office online elements

We apologize for any inconvenience that this may cause.
Mar 19, 09:11 CET
Resolved - System Upgrades have been successfully completed.
Mar 19, 03:26 CET
Investigating - Dear customer,

Unprecedented school closings around the world have resulted in extraordinary increases in usage of the itslearning platform. As a result, itslearning will be performing critical system upgrades today starting at 23:30 CET. During this upgrade you may not be able to access some of the features in itslearning.

Disabled features during upgrade:
Assignments
Library
Page
Office online

We do this to help manage the current workload and provide our customers with a more stable and scalable solution going forward. We apologize for any inconvenience that this may cause.

If you have any questions, please contact your local itslearning Support team (support.itslearning.com). We appreciate your patience and understanding.
Mar 18, 23:08 CET
Mar 18, 2020
Resolved - This incident has been resolved.
Mar 18, 14:23 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 18, 12:53 CET
Update - We are continuing to work on a fix for this issue. Sorry for the inconvenience.
Mar 18, 12:04 CET
Identified - The issue has been identified and a fix is being implemented.
Mar 18, 09:55 CET
Investigating - We are seeing degraded performance in parts of our application. Some users may notice some pages are taking longer than usual to load.

Our engineers are working hard to resolve the problem and we expect to have our service up soon. We apologize for any inconvenience that this may cause. Please try again later.

If you have any questions, please contact your local itslearning Support team (support.itslearning.com).


Sincerely,

itslearning
Mar 18, 09:30 CET
Resolved - This incident has been resolved.
Mar 18, 07:21 CET
Investigating - We are experiencing some outages on parts of our application. Our engineers are investigating and we will fix the problem shortly.
Mar 18, 06:54 CET
Resolved - This incident has been resolved.
Mar 18, 06:54 CET
Monitoring - We are continuing to improve our performance and will be actively monitoring throughout the day.
Mar 18, 04:41 CET
Identified - Dear customer,

Unprecedented school closings around the world have resulted in extraordinary increases in usage of the Itslearning platform. As a result, Itslearning will be performing critical system upgrades today starting at 22:00 CET. During this upgrade you may not be able to access some of the features in Itslearning.

Disabled features during upgrade:
Assignments
Library
Page

We are very sorry for the late notice, but we do this to help manage the current workload and provide our customers with a more stable and scalable solution going forward.
We apologize for any inconvenience that this may cause.

If you have any questions, please contact your local Itslearning Support team (support.itslearning.com). We appreciate your patience and understanding.
Mar 17, 21:03 CET